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Office: 01323 766765          On Site: 07811 185482

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COMPLAINTS PROCEDURE

Should you wish to make a complaint about any of our services, we request that you follow NIC EIC procedure as follows:-

The complaints resolution process is a 3 step process:

  1. Talk to the contractor - always raise your concerns with the contractor first to give them an opportunity to resolve the problem.
  2. Talk to us - if you cannot resolve the problem with the contractor, contact us. We will need you to supply details of your complaint for us to review.
  3. Our resolution process - will be activated for complaints that are within our scope.

For more information about each of these stages, please click here for more details.

- See more at: https://www.niceic.com/find-a-contractor/complaints

 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 
 

 

 

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Copyright © 2016 Slade Coleman Electrical Limited

Registered Office: Railview Lofts 19c Commercial Road, Eastbourne, East Sussex. BN21 3XE.

Slade Coleman Electrical is the trading name of Slade Coleman Electrical Limited registered in England & Wales Company No 04900926 VAT No. 201 5008 76